Privacy Policy | Green Luck Casino

Information we handle

When you visit or use Green Luck Casino, information may be collected from you, from your activity on the site and from third parties involved in providing services. The information handled will depend on how you use the site, the services you request and the checks that are required before or during your account activity.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other information provided when you register or update your account. We may also handle information needed to confirm that an account belongs to you and that you are eligible to use the relevant services.

Verification and compliance information

To support identity, age, security, responsible gambling and anti-fraud checks, we may handle verification documents and related information. This can include documents or details used to confirm identity, address, source of funds or other account information where appropriate. These checks help protect players, prevent misuse and support legal and regulatory obligations.

Payment and transaction information

We may handle records of deposits, withdrawals, wagers, account balances, bonuses or promotions applied to an account, and other transaction activity. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without necessarily holding all of the underlying payment credentials.

Technical, device and usage information

When you access the site, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, referral details, pages viewed, session activity and security events. We may also handle cookie information and similar technologies that help the site operate and help us understand how it is used.

Communications and support information

If you contact support, we may keep a record of the communication and any information needed to answer your question, investigate an issue or provide account assistance. We may also record your marketing preferences and any requests or choices you make about your information.

How and why information is used

Personal information is used only for purposes connected with operating the site, providing services, protecting players and meeting applicable obligations. Depending on the circumstances, these purposes may include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age and eligibility to use the services.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
Providing customer support, resolving complaints and responding to enquiries.
Personalising site features, improving performance and understanding how players use the site.
Sending service messages, account notices and information needed to manage your account.
Sending marketing communications where permitted and where you have provided the relevant consent or preference.
Detecting, preventing and investigating suspicious, unlawful or harmful activity.
Meeting legal, compliance, accounting, audit and record-keeping requirements.
Protecting the rights, property, safety and security of Green Luck Casino, its players and service providers.

Where information is no longer needed for a legitimate purpose, it may be deleted, anonymised or securely disposed of, subject to any continuing obligations. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, security or communications records. We do not promise that every record will be removed immediately when an account is closed.

Marketing choices

You can choose whether to receive certain promotional communications. You may unsubscribe by using an available opt-out link in a marketing message or by contacting us. Even if you opt out of marketing, we may still send essential service, security or account-related communications.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device. They may be used to keep you signed in, remember preferences, support security, measure site performance and understand how features are used. Some cookies are necessary for the site to function, while others may support analytics or relevant communications.

You can manage or delete cookies through your browser settings. If you block or disable certain cookies, some site features may not work correctly, and your preferences may not be saved. Browser controls do not always remove information already collected or prevent every type of technical data collection.

When information may be shared

Information may be shared with trusted providers that help operate the casino site and deliver services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security and professional services. They are expected to handle information only for appropriate purposes and in accordance with their service obligations.

Information may also be disclosed where necessary to comply with a legal requirement, respond to a lawful request, protect people or property, investigate suspected fraud or unlawful activity, enforce site terms, or support a business transfer or similar corporate event. We aim to share only information that is reasonably necessary for the relevant purpose.

Security

Reasonable technical, administrative and organisational measures are used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Security measures may include access controls, authentication, monitoring, encryption where appropriate and staff or provider procedures. No online service can guarantee complete security, so players should use strong, unique passwords and keep login details confidential.

If you believe your account or personal information has been accessed without permission, contact support promptly. We may ask questions to verify your identity before discussing account information or acting on a request.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where there is no continuing reason to retain it, and withdrawing consent to marketing.

How to make a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@green-luck-casino.click. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before completing a request, particularly where the request involves account access, sensitive information or a change to account details.

We will review requests and respond within a reasonable period, subject to applicable requirements and any lawful limitations. A request may be refused, restricted or delayed where fulfilling it would affect the rights of another person, compromise security, interfere with fraud prevention, conflict with a legal obligation or require records that must be retained. If information cannot be deleted because it must be kept, we will explain this where appropriate.

Third-party services and links

The site may contain links to third-party websites, payment services or other services. Those services have their own privacy practices and terms. This Privacy Policy does not control how an independent third party collects or uses information, so you should review the relevant privacy information before providing data.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the site, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page and may include a revised date or other notice. You should review the policy periodically so you understand how information is handled.